Ca Service Desk Manager Tutorial

Ca service desk manager overview.

Ca service desk manager tutorial.

Ca service desk manager 14 1 03 patch installer using advanced availability configuration duration. The ca service management 17 0 common installer provides installation for ca service desk manager ca service catalog ca asset portfolio management and uni. The service desk manager sdm tool is an itil ticketing application that offers service request incident problem and change management capabilities that maximize analyst productivity and enhance responsiveness. With its many add ons deskmanager can handle all the needs of a major franchise dealership while its base package fits the budget of an independent dealer.

Video demonstration showing how ca service management addresses change configuration and release management processes with both browser and mobile user expe. Inventory management is a breeze with deskmanager. A request search window will open. Ca service management 14 1 is coming out in november 2014 with features and capabilities focused on reducing total cost of ownership of the solution and delivering on a superior user experience.

Select search from the service desk manager toolbar then select request from the drop down menu. This document is dedicated to provide information regarding sdm which includes training resources helpful links and proposed future changes. You can use the tab key to move through the list. Click the search button.

Fill in the field s that you want to use as search parameters. Simply enter a vin and let the vin decoder provide all of the vehicle details. Mainframe team center for database management for db2 for z. Ca service desk manager service desk interface this training was designed for customer service analysts and will describe the functions required to perform the role of an analyst working with the service desk product.

It service desk by ca technologies provides innovative change management and extensive automation for your it service management.